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FAQ

Here are some of the more commonly asked questions about the Secret Gardens tours.

Do I need to bring a coat?

Yes please - the Dandenongs receives a lot of rain.

What shoes should I wear?

Good flat walking shoes and comfortable warm clothing.

Will lunch be provided?

Please read the 'tour' program.

Will tour buses be provided again this year?

Yes. We are planning for our regular tour operator to supply buses. However, due to social distancing guidelines and the continual updating of information around this, we may ask our customers to drive their own vehicles this year. Be assured, ample notice will be given to our customers if this is the only option available to us at the time.

Please note, on Day One of the Accessibility Tour, it is expected that customers will drive their own vehicles between venues.

If I wanted to book accomodation on the mountain, where can I stay?

Please refer to the 'More' tab in the search bar and click on 'Stay,' we have a 'recommended accommodation' list there.

Do you have discounted tickets? 

Unfortunately, no. Prices are set as low as possible. We aim to cover costs ONLY.

Can I take photos? 

Yes. However, not of other people without their consent (due to privacy rules).

Can I attend if I have limited mobility needs? 

We have curated an Accessibility Secret Gardens Tour on day 1 of the program. If you wish to attend on other days this will need to be arranged through our event organiser.

If I have to cancel will I get a refund? 

Refunds will apply in certain circumstances. Our policy states that all cancellations must be made, a minimum of 2 weeks in advance of any tour.

What if I have specific food allergies?

This pertains to Saturday ONLY. If you have any specific needs due to food allergies please let us know via the Contact Us portal.

Will I be required to wear a mask on the tour?

Yes - only on the bus.

Will I need to register my details for the purposes of tracing?

Yes. We will require people to fill out a simple form providing, name, address, email and phone number contact details, in line with current governmental guidelines.

Secret Gardens of the Dandenong Ranges | ABN 23 221 170 838
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